Privacy Policy

Last updated: October 2026

Copper Bay Vending respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or enquire about our vending services.

1. Who We Are

Copper Bay Vending provides vending machines, vending services, stocking and maintenance services to businesses and community organisations across South Wales.

For the purposes of UK data protection law, Copper Bay Vending is responsible for the personal information that we collect and process.

If you have any questions about this Privacy Policy or how we use your information, you can contact us using the contact details provided on our website.

2. Information We May Collect

We may collect personal information that you provide to us when you:

• complete a contact or enquiry form on our website;
• email or telephone us;
• enquire about having a vending machine installed;
• become a customer or business contact; or
• otherwise communicate with us.

This information may include:

• your name;
• business or organisation name;
• email address;
• telephone number;
• business address or location;
• information about your enquiry or vending requirements; and
• any other information you choose to provide to us.

Our website may also collect limited technical information automatically, such as your IP address, browser type, device information and information about how the website is used.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries;
• provide information about our vending services;
• arrange site visits or discuss potential vending machine installations;
• provide and manage services for existing customers;
• arrange stocking, maintenance, servicing or removal of vending machines;
• communicate with businesses and organisations that we work with;
• maintain business and accounting records;
• improve our website and services;
• protect our website and business from fraud, misuse or security threats; and
• comply with legal or regulatory requirements.

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may process your information because:

Contract – the information is required in order to provide services you have requested or to take steps before entering into an agreement with you.

Legitimate interests – we have a legitimate business interest in responding to enquiries, operating our business, communicating with customers and potential customers and improving our services.

Legal obligation – we may need to retain or process certain information to comply with legal, tax, accounting or regulatory requirements.

Consent – where required, we may ask for your consent before using your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

5. Contact Forms

If you submit an enquiry through our website contact form, the information you provide will be used to respond to your enquiry and, where appropriate, discuss our services with you.

Submitting an enquiry does not automatically subscribe you to marketing communications.

We will only keep enquiry information for as long as reasonably necessary for the purpose for which it was collected.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• website hosting and IT service providers;
• email and communications providers;
• accountants or professional advisers;
• payment or financial service providers where applicable; and
• authorities or regulators where we are legally required to do so.

Where third-party service providers process information on our behalf, we expect them to keep that information secure and use it only for the purposes for which it has been provided.

7. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary.

The length of time information is retained will depend on why it was collected.

For example, general enquiries that do not lead to a business relationship may be deleted once they are no longer required, while records relating to customers, contracts, invoices or transactions may be retained for longer where required for business, tax, accounting or legal purposes.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website function correctly and provide information about how the website is being used.

Some cookies are essential for the operation of a website. Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

Where required, our website will ask for your permission before using non-essential cookies.

You can also control or delete cookies using your browser settings.

9. Website Analytics

We may use website analytics services to help us understand how visitors use our website.

Analytics information may include details such as pages visited, approximate location, device type, browser type and how visitors reached our website.

Where analytics cookies or similar technologies require consent, they will not be activated until you have provided that consent.

10. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• request the transfer of your information in certain circumstances; and
• withdraw consent where we rely on consent to process your information.

If you wish to exercise any of these rights, please contact us using the contact details on our website.

We may need to verify your identity before responding to your request.

12. Complaints

If you are concerned about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available from the Information Commissioner’s Office at www.ico.org.uk.

13. Third-Party Websites

Our website may contain links to websites operated by other organisations.

Copper Bay Vending is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Copper Bay Vending
South Wales, United Kingdom

hello@copperbayvending.co.uk

Who we are

Our website address is: https://copperbayvending.co.uk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.